Answers to your pet portrait questions
Have a question about your custom pet portrait, photo upload, shipping, or order? Browse the answers below before reaching out to our support team.
If you can’t find the answer you need, send us a message and we’ll help as soon as possible.
Contact usCustom Pet Art
Questions about portraits, photo quality, previews, revisions, and pet artwork.
Shipping & Payment
Questions about processing time, shipping, tracking, and payment methods.
Returns & Refunds
Questions about cancellations, refunds, damaged items, and order changes.
Customer Support
Questions about contacting Pawverly and getting help with your order.
Custom Pet Art
Questions about portraits, photo quality, previews, revisions, and pet artwork.
What pets can you create portraits for?
We can create portraits for dogs, cats, horses, birds, rabbits, and many other pets. If you are unsure, contact us before ordering.
Is my photo good enough to use?
Clear, close-up photos taken in natural light work best. Try to keep the face, ears, and important features in frame. If our team needs a better photo, we will contact you.
Can I preview my artwork before production?
Yes. If your product includes a preview step, we will send your artwork for review before it moves into final production.
Shipping & Payment
Questions about processing time, shipping, tracking, and payment methods.
How long does production take?
Production time depends on the product and order volume. You can add your exact processing timeline here once your fulfillment workflow is confirmed.
Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to the email address used at checkout.
Returns & Refunds
Questions about cancellations, refunds, damaged items, and order changes.
Can I cancel or change my order?
Please contact us as soon as possible. Because custom artwork begins shortly after purchase, changes may only be possible within a limited window.
Customer Support
Questions about contacting Pawverly and getting help with your order.
How do I contact support?
You can use our contact page or email us directly. For order questions, include your order number and checkout email so we can help faster.
We’re happy to help with your portrait
Send us your question about photo quality, artwork style, shipping, or your order details.