Overview
This website is operated by Pawverly. Throughout the site, the terms “we,” “us,” and “our” refer to Pawverly. Pawverly offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site, browsing our products, placing an order, uploading a photo, purchasing a custom pet portrait, or using any part of our service, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use our services.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including but not limited to copyright, trademark, privacy, or consumer protection laws.
You must not transmit any worms, viruses, malicious code, or destructive technology through our website. A breach or violation of any of these Terms may result in immediate termination of your access to our services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card and payment information is always encrypted during transfer over payment networks through our payment providers. We do not store your full payment card details on our servers.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, access to the service, or any contact on the website through which the service is provided, without express written permission from us.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that the information on this site is accurate, complete, and current. However, we are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service, or any part or content thereof, without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.
Section 5 - Products and Services
Pawverly specializes in custom pet portrait products and related personalized artwork. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors, sizes, finishes, materials, and product images that appear at the store. We cannot guarantee that your computer monitor, mobile device, or screen display will show colors or details accurately.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products, product pricing, and product availability are subject to change at any time without notice, at our sole discretion.
Section 6 - Custom Artwork and Photo Uploads
When you place an order for a custom pet portrait, you may be asked to upload one or more photos of your pet. By uploading a photo, you confirm that you own the photo or have the legal right and permission to use and submit the photo for the purpose of creating custom artwork.
You grant Pawverly and our production partners a limited, non-exclusive, royalty-free license to use, reproduce, edit, adapt, and process the submitted photo solely for the purpose of creating, producing, reviewing, fulfilling, and delivering your custom order.
You are responsible for ensuring that your uploaded photo is clear, appropriate, and suitable for artwork creation. Low-quality, blurry, dark, obstructed, or cropped photos may affect the final artwork quality.
Because custom products are created specifically for you, custom artwork orders may not be eligible for cancellation, return, or refund once the design, production, or fulfillment process has begun, except as required by applicable law or as stated in our store policies.
Section 7 - Artwork Interpretation and Approval
Custom pet portraits involve artistic interpretation. The final artwork may not be an exact photographic reproduction of the uploaded image. Differences in pose, expression, color tone, fur detail, background, outfit placement, cropping, and layout may occur as part of the design process.
If we provide artwork previews or proofs, you are responsible for reviewing them carefully and requesting changes within the stated review period. If you approve a proof, or if you do not respond within the stated timeframe, the order may move into production.
Once an order has entered production, additional edits, cancellations, address changes, or product changes may not be possible.
Section 8 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same customer account, the same payment method, and orders that use the same billing or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account, email address, billing information, shipping information, and payment details so that we can complete your transactions and contact you as needed.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.
Section 9 - Shipping, Delivery, and Risk of Loss
Shipping and delivery estimates are provided for convenience only and are not guaranteed unless expressly stated. Delivery times may vary due to production timelines, carrier delays, customs processing, weather events, holidays, incorrect shipping information, or other circumstances outside our control.
You are responsible for providing a complete and accurate shipping address. Pawverly is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
Once an order has been transferred to a shipping carrier, risk of loss may pass to you to the extent permitted by applicable law. If your package is delayed, lost, or marked delivered but not received, we may assist you with carrier information, but final resolution may depend on the carrier’s policies and investigation.
Section 10 - Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Return Policy, Refund Policy, Shipping Policy, and any other applicable store policies posted on our website.
Because many Pawverly products are customized and made to order, they may not be eligible for return or refund unless they arrive damaged, defective, materially different from the order, or otherwise qualify under our posted policies or applicable law.
If there is an issue with your order, you should contact us as soon as possible with your order number, photos of the issue, and a clear description of the problem.
Section 11 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
Section 12 - Third-Party Links
Certain content, products, and services available through our service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for third-party materials, websites, products, or services.
Please carefully review third-party policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 13 - User Comments, Feedback, and Submissions
If you send us comments, reviews, testimonials, photos, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by social media, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium, unless prohibited by applicable law or unless otherwise agreed in writing.
We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, obscene, or otherwise objectionable material, or contain any computer virus or malware that could affect the operation of the service.
Section 14 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. This may include information such as your name, email address, billing address, shipping address, order details, uploaded photos, and other information needed to process and fulfill your order.
By using our website or placing an order, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected, used, stored, and shared in connection with our services.
Section 15 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
Section 16 - Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in unlawful acts; to violate any laws, regulations, rules, or ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate.
You are also prohibited from submitting false or misleading information; uploading or transmitting viruses or malicious code; collecting or tracking the personal information of others; spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; using the site for obscene or immoral purposes; or interfering with or circumventing the security features of the service.
We reserve the right to terminate your use of the service or any related website for violating any prohibited use.
Section 17 - Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as required by applicable law.
In no case shall Pawverly, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products purchased using the service, except where such limitation is prohibited by applicable law.
Section 18 - Indemnification
You agree to indemnify, defend, and hold harmless Pawverly and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your violation of the rights of a third party, or your misuse of our services.
Section 19 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 20 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
Section 21 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service.
Section 22 - Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable to the location where Pawverly operates, without regard to conflict of law principles.
Because legal requirements vary by jurisdiction, you should review these Terms with a qualified legal professional to ensure they are appropriate for your business location and customer base.
Section 23 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 24 - Contact Information
Questions about the Terms of Service should be sent to us at:
support@pawverly.com
Thank you for choosing Pawverly. We appreciate your trust and are committed to creating meaningful custom pet artwork with care.