Shipping and Delivery
Pawsverly canvas portraits and handcrafted leather portraits follow different production timelines. Select your product below to view the artwork, production, and estimated delivery process.
From pet photo to finished canvas
Your first artwork proof is normally sent within 48 hours. After approval, production takes approximately 3–5 business days and shipping normally takes 10–15 business days.
First Artwork Proof
After we receive your order and a clear, suitable pet photo, your first artwork proof will normally be sent within 48 hours.
Artwork Approval
Review the proof carefully and let us know whether you approve the artwork or would like reasonable adjustments. Production begins after approval.
Canvas Production
Once approved, your custom canvas portrait is produced, inspected, and prepared for shipment within 3–5 business days.
Shipping
After production is complete, delivery normally takes approximately 10–15 business days.
Estimated Canvas Portrait Timeline
Every Pawsverly canvas portrait moves through four stages: artwork preparation, customer approval, production, and shipping.
- First artwork proof: normally sent within 48 hours after we receive your order and a suitable pet photo.
- Artwork approval: production begins after you confirm that the artwork is ready.
- Production: normally takes 3–5 business days after approval.
- Shipping: normally takes approximately 10–15 business days after production is complete.
After artwork approval, canvas production and shipping normally take approximately 13–20 business days.
Time spent waiting for artwork approval, revision instructions, missing order information, or a replacement pet photo is not included in this estimate.
First Artwork Proof
After we receive your order and a clear, suitable pet photo, we normally prepare and send the first artwork proof within 48 hours.
The proof period begins once we have received all photographs, personalization details, and product options needed to start creating the artwork.
If the uploaded photo is unclear, heavily cropped, too dark, low-resolution, or otherwise unsuitable, we may contact you to request a replacement image.
Artwork Review and Approval
We provide an artwork proof for review before the canvas portrait enters final production.
Please review your pet’s appearance, composition, colors, spelling, size, frame, and selected options carefully. The faster you reply, the sooner production can begin.
Revision requests, replacement photos, or delays in approval may extend the overall order timeline.
Canvas Production Time
Once the artwork proof has been approved, your canvas portrait enters production. Production normally takes approximately 3–5 business days.
During this stage, the artwork is prepared for printing, produced, inspected, and carefully packaged before shipment.
Canvas Shipping and Tracking
After production is complete, canvas shipping normally takes approximately 10–15 business days.
Tracking information will be sent by email once the package has been dispatched. Please allow some time for the carrier’s tracking page to update.
Delivery may occasionally be affected by holidays, severe weather, customs processing, carrier delays, incorrect addresses, remote delivery locations, or other circumstances outside our control.
Made slowly, entirely by hand
After we receive a clear and suitable pet photo, the complete handmade production process normally takes 25–30 days. Shipping after completion normally takes approximately 5–8 days.
Every leather portrait is individually designed, carved, colored, detailed, and finished by hand. The 25–30 days production period covers the complete handmade process—it is not an additional wait for each individual stage.
Pet Photo Received
The production timeline begins after we receive a clear, suitable pet photo and all information required to create the leather portrait.
Design and Hand Carving
The artisan studies your pet’s features, prepares the design, and shapes and carves the leather individually by hand.
Hand Coloring and Finishing
Color, markings, texture, and fine details are applied and finished by hand. The complete handmade production cycle normally takes 25–30 days.
Shipping
After the leather portrait has been completed, inspected, and packaged, delivery normally takes 5–8 days.
Estimated Leather Portrait Timeline
Each Pawsverly leather portrait is created one at a time using the pet photo supplied by the customer.
- Suitable pet photo received: production can begin once we have a clear photo and all required personalization details.
- Handmade production: the complete design, carving, coloring, detailing, finishing, inspection, and packaging process normally takes 25–30 days.
- Shipping: after production is complete, delivery normally takes approximately 5–8 days.
From receipt of a suitable pet photo to estimated delivery, the complete leather portrait timeline is normally approximately 30–38 days.
Time spent waiting for a replacement photo, missing order information, requested revisions, or customer approval is not included in this estimate.
Why Leather Production Takes 25–30 Days
Leather portraits require substantially more manual work than a printed canvas portrait. Each piece is individually produced rather than printed from a completed digital design.
The artisan must study the reference photo, interpret the pet’s facial structure and markings, prepare the design, shape and carve the leather, apply color by hand, refine small details, inspect the completed piece, and prepare it for shipment.
These stages require precision and cannot be rushed without affecting the character, texture, depth, and overall quality of the finished portrait.
Pet Photo and Production Start
The 25–30 days production estimate begins after we receive a clear, suitable pet photo and the information needed to create the product.
The best reference images are clear, well-lit, and show the pet’s face, coloring, markings, fur direction, and other distinctive features.
If the submitted image is blurry, dark, heavily filtered, cropped, or does not clearly show the pet’s important features, we may request another photograph before production begins.
Design, Carving, and Hand Coloring
Leather portrait production is a continuous handmade process. Design preparation, carving, coloring, detailing, finishing, inspection, and packaging are all included within the stated 25–30 days production period.
The individual stages are not separate additional time periods. However, unusually complex designs, multiple pets, special requests, or necessary customer revisions may extend the production timeline.
Because every piece is made by hand, natural variations in leather texture, carving depth, color, and fine details are part of the finished product’s individual character.
Leather Portrait Shipping and Tracking
Once the leather portrait has been completed, inspected, and packaged, shipping normally takes approximately 5–8 days.
Tracking information will be sent by email after the package has been dispatched. Tracking may take some time to update after the carrier receives the shipment.
The shipping estimate begins after production is complete. It does not include the 25–30 days handmade production period.
Possible Leather Order Delays
While we aim to complete every leather portrait within the estimated timeframe, production or delivery may occasionally take longer.
Delays may result from unsuitable reference photos, requested design changes, delayed customer responses, complex custom details, multiple-pet designs, high order volumes, holidays, customs processing, severe weather, carrier delays, incorrect addresses, or remote delivery locations.
If a significant production delay affects your order, we will provide updated information whenever reasonably possible.
Shipping Addresses and Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if an address needs to be corrected. Address changes are not guaranteed after an order has entered production or has been dispatched.
We are not responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address provided by the customer.
Returns and Order Issues
Because every Pawsverly canvas portrait and leather portrait is custom-made using the customer’s pet photo, returns and cancellations are limited after artwork preparation or production has started.
If an order arrives damaged, significantly defective, incorrect, or different from the confirmed product, please contact us with the order number, a description of the issue, and clear photographs of the product and packaging.
We will review the information and determine an appropriate resolution based on the circumstances and our Return & Refund Policy.