Custom Portrait Returns Policy

Every Pawverly portrait is made especially for you and your pet. Because each artwork is personalized using the photo, style, size, and details selected at checkout, custom portraits cannot be returned or exchanged for a change of mind once production has begun.

This helps protect the time, care, and creative work that goes into every custom piece.

Every Pawsverly canvas portrait is personalized using the pet photo, artwork style, size, frame, color, and other product options selected by the customer.

Canvas portraits cannot be returned, exchanged, or refunded for a change of mind, selecting the wrong size or frame, providing an unsuitable reference photo, or requesting changes after the artwork has been approved or production has started.

If the canvas, frame, print, finish, or product received is damaged, significantly defective, or different from the confirmed order, please contact us with photographs so that we can review the issue.

When a preview is provided, customers are responsible for reviewing the pet’s appearance, composition, colors, spelling, and selected product options before approving the design.

Once the preview has been approved, the order will enter production. Changes requested after approval may not be possible.

For leather portraits, approval may take place before carving, coloring, shaping, or other permanent hand-finishing work begins.

Please contact us as soon as possible if you need to change or cancel your order.

Order changes or cancellations are not guaranteed. Once artwork preparation, printing, carving, coloring, framing, or another production process has started, the order can no longer be changed or canceled.

Changing the reference photo, portrait style, product type, size, color, frame, or other selected option may require additional production time or an additional charge when the change can still be accepted.

If your order arrives damaged, contains a significant production defect, or is different from the product you ordered, please contact us within the applicable claim window shown below.

Please include your order number, clear photographs of the product, photographs of the packaging and shipping label, and a brief description of the issue.

After reviewing the information, we may provide a replacement, remake, partial refund, or full refund, depending on the circumstances. A refund may be issued when a replacement cannot reasonably be provided or when required by applicable law.

Please do not return any product without contacting us first. Unauthorized returns may not be accepted.

Please make sure the reference photo is clear, well-lit, and shows the pet’s face, coloring, markings, and other important features.

Incorrect, blurry, dark, low-resolution, heavily filtered, or heavily cropped photographs may affect the accuracy and quality of the final artwork or handmade leather portrait.

If our team believes the submitted photo is unsuitable, we may request another image. Customers remain responsible for checking that the correct pet photo, product, size, style, color, spelling, and other options have been submitted.