Overview
This Privacy Policy describes how Pawverly collects, uses, discloses, and protects your personal information when you visit our website, browse our products, upload photos, create an account, place an order, contact us, or otherwise use our services.
Throughout this Privacy Policy, “we,” “us,” and “our” refer to Pawverly. “You” refers to visitors, customers, account holders, and anyone who interacts with our website or services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
Personal Information We Collect
We collect personal information that you provide directly to us, information that is collected automatically when you use our website, and information we may receive from service providers that help us operate our store.
Information you provide may include your name, email address, phone number, billing address, shipping address, order details, account information, customer support messages, uploaded pet photos, review content, and any other information you choose to provide.
When you place or attempt to place an order, we may collect order-related information such as the products you purchase, your delivery details, payment confirmation details, and information needed to process, fulfill, and support your order.
Payment information is processed by secure third-party payment providers. We do not store your full credit card number on our own servers.
Device Information We Collect
When you visit our website, certain information may be collected automatically from your browser or device. This may include your IP address, browser type, device type, operating system, time zone, referring website, pages viewed, products viewed, search activity, interaction with our site, and general usage data.
We may use cookies, log files, pixels, tags, web beacons, analytics tools, and similar technologies to understand how customers use our website, improve site performance, prevent fraud, personalize your shopping experience, and measure marketing effectiveness.
Pet Photos and Custom Artwork
Because Pawverly creates custom pet artwork and personalized products, you may be asked to upload one or more photos of your pet. Uploaded photos are used to create, review, edit, produce, and fulfill your custom order.
By uploading a photo, you confirm that you have the right to provide that image to us for the purpose of creating custom artwork. We may share your uploaded photo with artists, production partners, print providers, fulfillment providers, and technical service providers only as needed to complete your order and provide our services.
We do not sell your uploaded pet photos. We may use completed artwork, customer reviews, or submitted images for promotional purposes only where permitted by law, by your consent, or according to the rights you grant through review submissions, social media tags, or similar interactions.
How We Use Your Personal Information
We use your personal information to operate our store, provide our services, fulfill your orders, create custom artwork, process payments, arrange shipping, send order confirmations, provide customer support, manage returns or replacements, detect fraud, and maintain the security of our website.
We may also use your information to communicate with you about your order, respond to inquiries, send service updates, improve our products, personalize your shopping experience, analyze website performance, and develop new products or features.
When you have opted in or where permitted by law, we may use your contact information to send marketing emails, SMS messages, promotions, product updates, abandoned checkout reminders, special offers, and other marketing communications.
Email and SMS Marketing
If you subscribe to our email list, SMS list, or marketing programs, we may send you messages about new products, promotions, order reminders, cart reminders, customer benefits, and store updates.
You can unsubscribe from marketing emails by using the unsubscribe link included in our emails. You can opt out of SMS messages by following the instructions provided in the message, such as replying STOP where available.
Message and data rates may apply for SMS communications. Consent to receive marketing messages is not required to make a purchase.
Cookies and Similar Technologies
Cookies are small data files placed on your device or browser. They help our website remember your preferences, keep items in your cart, understand how visitors use our site, support checkout functionality, measure advertising performance, and improve your experience.
We may use essential cookies, performance cookies, analytics cookies, advertising cookies, and functional cookies. Some cookies are necessary for our website to work properly, while others help us improve or personalize the service.
Most browsers allow you to control cookies through your settings. If you disable cookies, certain features of our website may not work as intended.
Analytics and Advertising
We may use analytics and advertising tools provided by third parties to understand how visitors interact with our website, measure marketing performance, show relevant advertisements, and improve our customer experience.
These third parties may collect information about your device, browsing activity, viewed products, purchases, and interactions with our website. This information may be used to provide analytics, attribution, personalized advertising, retargeting, and campaign measurement.
Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information. You can contact us using the details below to request assistance with your privacy choices.
Sharing Your Personal Information
We share personal information with trusted service providers that help us run our business and provide services to you. These may include ecommerce platforms, payment processors, shipping carriers, print and production partners, artists, fraud prevention providers, customer support tools, analytics providers, advertising partners, email and SMS providers, and IT service providers.
We may share your information when necessary to fulfill your order, complete payment processing, create custom products, deliver packages, provide support, improve our services, comply with legal obligations, enforce our policies, protect our rights, prevent fraud, or respond to lawful requests.
We do not sell your personal information in the traditional sense of exchanging it for money. However, some privacy laws may define certain advertising or analytics activities as “selling” or “sharing” personal information. Where required by law, you may have the right to opt out of such activities.
Third-Party Services
Our store may rely on third-party platforms and applications to operate. These third parties may process your information according to their own privacy policies and terms.
For example, our ecommerce platform, payment processors, shipping providers, analytics providers, advertising platforms, and communication tools may collect and process information as needed to provide their services.
We encourage you to review the privacy policies of third-party services that you interact with through our website.
User Reviews, Photos, and Public Content
If you submit a product review, testimonial, photo, comment, social media tag, or other public-facing content, that content may be displayed on our website, social media, advertising, emails, or other marketing materials.
Please do not submit information or images that you do not want to be made public. If you would like us to remove or review public content associated with you, you may contact us using the information below.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.
Order records may be retained for accounting, tax, fraud prevention, customer support, and legal compliance purposes. Uploaded photos and custom artwork files may be retained for a reasonable period to support order production, reprints, revisions, customer service, and internal recordkeeping.
When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices and applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.
International Transfers
Because we use service providers and business partners that may operate in different countries, your personal information may be transferred to, stored in, or processed in locations outside your state, province, or country of residence.
When we transfer personal information internationally, we take steps designed to protect your information in accordance with applicable privacy laws.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access to the information we hold about you, request correction, request deletion, request portability, object to certain processing, restrict certain processing, withdraw consent, or opt out of certain advertising or data sharing activities.
If you are located in the European Economic Area, United Kingdom, California, or another region with privacy rights, you may submit a request by contacting us using the information below.
We may need to verify your identity before completing certain requests. We will respond to privacy requests within the timeframe required by applicable law.
California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws. These may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of certain sale or sharing activities; and the right not to be discriminated against for exercising your privacy rights.
The categories of personal information we may collect include identifiers, commercial information, internet or network activity, geolocation approximations, customer support communications, user-submitted content, and inferences related to shopping preferences.
To exercise California privacy rights, please contact us at the email address listed below.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to such signals, our website may not respond to Do Not Track signals in the same way across all browsers or devices.
Links to Other Websites
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of those third-party websites.
We recommend reviewing the privacy policies of any third-party websites or services before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or other operational reasons.
When we update this Privacy Policy, we may revise the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
support@pawverly.com
Thank you for trusting Pawverly. We are committed to creating meaningful custom pet artwork while respecting your privacy.